Return & Exchange Policy

RETURN POLICY

Our return policy lasts 30 days. If you are not satisfied with your purchase, please be sure to contact us by email within 30 days from the date of delivery. Aftersale Email: hedyhairofficial@gmail.com. Customer service will help you within 24hours(due to time difference).The unauthorized returns will not be accepted.

Note:

1. To be eligible for a return, the item you wish to return must meet certain criteria. It should be unused and in the same condition as when you received it, and it must be in its original packaging. For bundles weft, that weft must not have been worn or tampered with; For Lace wigs, Lace should be intact and hair unwashed. It is important not to apply heat, styling products, or perfumes to the wig. Additionally, pictures with intact lace are required; For U-part wigs, no return/exchange will be allowed if you cut the tapes at the " U" shape area or tamper the hair in any way such as by washing, brushing, coloring, or bleached and so on

2. If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to buyer’s problems (Such as: Buyer’s remorse, Don’t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.

3.We do not accept unauthorized returns. Once the package has been shipped, we are unable to cancel or modify any order information under any circumstances. Also, please do not reject the package, even if you don't want the hair anymore, we cannot offer a 100% refund if the package is rejected without contacting our customer service.

How to return？

Step 1:

Please contact our customer service representatives within 30 days of receiving your wig by sending an email to hedyhairofficial@gmail.com. Kindly include your order number and specify the reason for your return or exchange request. Please attach any applicable pictures.

Step 2:

Once your return/exchange request has been authorized, our customer service team will provide you with the address for Return & Exchange.

Step 3:

Please ship the hair back to the address we provide you, ensuring to include the order number. It is important to note that we do not accept return packages without our Return Authorization. As you ship the hair back, please email us the tracking number for the return shipment. Upon receiving the returned package, we will initiate the refund or exchange process.

Exchanges

If you need to exchange it for the same item, we only replace items if they are defective or damaged.after we receive your returns,we will ship a new one to you.

Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported with Email within 30 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 30 days of receiving your package.

1.Please contact our Customer service at email to get the return address.

2.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose; If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

3.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

4.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. If the returning is due to buyer’s problem. We does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.

Cancellation 

 You can cancel your order/item within 2 hours through our customer service Email (hedyhairofficial@gmail.com ). For more than 2 hours, we can’t make sure if successful.

 After the order is shipped out, if you need to exchange it for the same item, send us an email at hedyhairofficial@gmail.com  for the Return Info.

Reserved Rights Regarding Returns:

 We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

 1.An irregular or excessive returns history;

 2.An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

 3.Potential fraudulent or criminal activity.

The incorrect items sent to us will be discarded upon receipt.Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

NOTICE:

Custom orders

Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.

 24 hours online--- We will reply you within 24 hours, save more time for your order.

 About shipping fees of return: if the customers dislike/unsuitable, or change style or color, the buyer pay the shipping cost . If it is the shipping wrong items ,Quality Problem, Seller pay the shipping cost.